Return and Exchange
Return & Exchange
At Holyheads, we want to make sure you’re happy with your purchase. If you need to return or exchange an item, we offer an easy process within a set time frame. Here's our policy:
Returns & Exchanges:
You may request a return or exchange within 7 days from the delivery date. Products must be in their original condition, with all tags attached and no signs of wear, damage, or alteration.
Size Exchanges:
If the size you need is unavailable, we will issue gift card that can be used for future purchases.
Damaged or Defective Products:
If you receive a damaged item, please contact us with a photo, and we will arrange for a replacement.
Return Shipping:
Customers are responsible for shipping costs for returns unless the item is defective or incorrect.
We recommend using a tracked shipping service for returning items to ensure safe delivery. Once we receive the returned item and verify its condition, the exchange process will take 3-5 business days.
If you have any questions or need further assistance, feel free to contact our support team.